Service Level Agreement

Van Moose commits to 99.5% monthly uptime for all API endpoints on *.vanmoose.cc, measured across each calendar month.

An API endpoint is considered unavailable when:

• It returns HTTP 5xx errors for more than 5 consecutive minutes
• It fails to respond within 30 seconds for more than 5 consecutive minutes

Exclusions

The following are excluded from uptime calculations:

• Scheduled maintenance — announced at least 24 hours in advance
• Client-side errors — HTTP 4xx responses (authentication, validation, rate limiting)
• Force majeure — natural disasters, government actions, widespread internet outages
• Third-party failures — upstream provider outages beyond Van Moose's control

Service Credits

If monthly uptime falls below 99.5%, eligible paid customers may request service credits:

Credits are applied to the next billing cycle. Credits are the sole and exclusive remedy for any downtime. Credits do not exceed 50% of the monthly subscription fee.

1. Email support@vanmoose.cc within 30 days of the incident
2. Include your account email, the affected API endpoint(s), and the date/time of the incident
3. We will verify the downtime against our monitoring data and apply the credit within 5 business days

Real-time API status and historical uptime data will be available at status.vanmoose.cc coming soon